Billing Engineer

The BRM Engineer will focus on implementing and supporting billing system functionality, initially pricing.

Candidates for this position should enjoy working closely with Boingo teams across the organization, including Engineering, Finance, Operations, Product and Marketing; working with a variety of toolsets in a dynamic environment; using creative thinking to identify short-term as well as long-term strategies; and being able to see how your work directly benefits business objectives.

Responsibilities:

• Assess billing requirements and provide tactical and strategic solutions to meet company objectives
• Build and support a variety of pricing models to support business objectives and initiatives
• Design, develop and test system enhancements to meet business requirements
• Package system enhancements for release including implementation instructions.
• Maintain production Oracle BRM and related processes
• Work with Oracle Technical Support as needed to resolve system issues.
• Provide technical and user documentation as needed
• Work with QA team to develop test plans; assist in test execution as needed
• Coordinate development efforts with other engineering teams

Requirements:

• Experience building a variety of BRM Pricing and pricing techniques
• Excellent oral and written communications skills
• Ability to prioritize requests based on business need
• Experience implementing, upgrading and supporting enterprise billing systems, including credit card and invoice billing
• Oracle Comm. Billing & Revenue Management (BRM) 6.x/7.x Experience
  • Building complex pricing plans using a variety of BRM tools including:
    • Zone Mobile
    • Rate Plan
    • Time Mobile
    • Impact Categories
  • Building custom applications/opcodes
  • Policy Code Enhancements
  • Adding custom objects to Portal schema
  • BRM APIs
  • BRM Client Tools
  • Universal Event Loader
  • Billing Utilities
• Billing Environment Tool Experience
  • SQL and Oracle 9i/10g database
  • C programming experience
  • Java programming experience
• Minimum 2years of BRM experience
• Minimum 5years business experience building/supporting billing and/or customer service support systems.
• Bachelor's degree in relevant field or equivalent

Location:

Los Angeles, CA

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Database Administrator

The Database Administrator will perform the duties for DB Architecture, daily maintenance, monitoring,performance analysis/tuning, problem troubleshooting and resolution, backup and recovery, audits, upgrades, migrations, implementation of best practices, and user assistance required of Oracle, MS SQL & MySQL database environments. The environment is both transaction and ERP based requiring a high degree of experience with OLTP and Data Warehousing.

This person will work cross functionally with a variety of internal IT organizations, systems administrators/engineers, developers, outside consultants and the management team in a fast paced entrepreneurial environment. The DBA will participate in Information Technology projects as the primary database administrator from inception of a project through the daily maintenance phases. The DBA will be required to spend his/her time focused on Database Server administration and will be responsible for design, architecture, approval, deployment of changes, and 24x7 support to all production databases.

Duties will also include contributing to other technology projects requiring programming/DBA expertise. This person needs to be able to work independently without significant supervision and must be a team-oriented individual with a results driven attitude and must have the willingness to roll up their sleeves and dive right in.

Responsibilities:

• Design and Architecture

  • Develop project estimates for database activities
  • Perform database modeling for physical design
  • Develop database design documentation such as data decompositions and data flow diagrams
  • Participate as Subject Matter Expert (SME) as required for design reviews and technology and tool selection
  • Keep current on database systems and features, 3rd party tools, and industry standards

• Maintenance

  • Perform capacity planning including allocating system storage and planning future storage requirements
  • Create and execute scripts for various database maintenance activities
  • Provide guidelines for development and production
  • Perform database tuning including monitoring, troubleshooting and optimizing performance of the databases
  • Archival, Backup and Recovery
  • Develop archival, backup and recovery strategy
  • Plan, perform and monitor database backups
  • Perform database recoveries

Requirements:

• In addition to high caliber Oracle skills, must possess excellent communications skills, adaptability, flexibility, and teamwork
• 5+ years experience as an Oracle Database Administrator at the senior level
• 2+ years experience as a MySQL Database Administrator
• 2+ years experience as a MS SQL Server DBA
• Experience performing 24x7 production support for Oracle & MySQL & MS SQL Server environments
• Experience with Linux & MS Windows (2000, 2003) operating systems
• Experience with Oracle version 9i, 10g and 11g
• Experience with MySQL 4 & 5
• Experience with Oracle Data Guard and multiple geographic locations for both redundancy and disaster recovery
• Experience with operating Oracle in a High-Availability clustered environment (Veritas, EMC, RedHat)
• Ability to work in a fast paced entrepreneurial environment
• Capable of architecting, supporting and implementing technology projects as the primary DBA in support of business initiatives
• Ability to create and maintain positive and professional business relationships with both internal associates and external customers
• Proven diagnostic problem solving and solution development capabilities required
• Strong verbal and written communication skills required

Nice to haves:

• Oracle Database Administration certification preferred (OCP)
• MCDBA a plus
• Startup experience a plus

Location:

Los Angeles, CA

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Director of Business Development, EMEA

The Director of Business Development EMEA will be responsible for all business development, account management and sales of Boingo throughout Europe, Middle East and Africa.The Director will be Boingo's main representative and point of contact in EMEA. The Director's main responsibilities will be: (i) completing new roaming agreements with Wi-Fi "hot spot operators" (HSOs), Wi-Fi mesh municipal network operators and telecom companies throughout EMEA; (ii) managing and expanding existing roaming relationships with HSOs and telecom companies in EMEA; (iii) completing channel partnership agreements with existing and new HSOs; (iv) supporting sales teams for Platform Services agreements wholesaling software and network access to EMEA based telecom carriers.

The Director's main responsibility will be to expand the Boingo roaming footprint throughout this region with particular focus on hot spots in locations and areas business travelers frequent such as airports, hotels, and convention centers as well as city-wide networks.The Director will be expected to identify those HSOs most relevant to Boingo and its carrier partners, foster a relationship with these operators and negotiate roaming contracts in the most expeditious and cost effective manner.The Director will be expected to maintain, develop and expand the existing roaming agreements that Boingo has in place with HSOs. This individual shall also be responsible for other business development activities such as identifying and negotiating potential owned and operated footprint opportunities, working through certification agreements with Wi-Fi hardware and OEM vendors and setting up channel relationships that facilitate software licensing and additional network deals.

In addition, the Director will be responsible for reporting functions including providing prioritization schedules for strategic roaming deals and estimating timelines for completing such deals.The Director will be expected to be able to interface comfortably with senior management internally and with external partners

Responsibilities:

• Market Analysis:Identify leading wireless carriers and HSOs in EMEA
• Planning:Prioritize partnership opportunities by size and relevance of coverage
• Business Development:Establish relationships with new HSOs and complete contract negotiations
• Sales:Expand to sales team calling on potential carrier licensees
• Strategic Deals:Complete compatibility and certification agreements with hardware manufacturers that provide potential network expansion opportunities in the European market

Requirements:

• Multi-lingual & proficient business speak including English (preferably French and/or German)
• 5 to 7+ years of business development, consulting and/or banking experience with proven record in signing large telecommunications deals
• Proficient working knowledge of the telecommunications industry & landscape in EMEA
• Proven track record of communications and people skills, as well, the ability and experience in negotiating deals across cultures
• Ability to manage multiple contract negotiations and relationships simultaneously
• Possess excellent organizational skills, strong attention to detail and self-management driven by results
• Ability to think quickly and analytically (critical thinker)
• Proficient in presentation skills, MS Office
• Bachelor degree required
• Willingness to travel a must (travel 50-75% of time)

Nice to haves:

• Understanding of both US and European corporate culture
• Masters in Business Administration or Masters in Science

Location:

London, UK

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Director of Digital Marketing

The Director of Digital Marketing will set the strategic direction of marketing programs in order to reach sales goals.

Responsibilities:

• Customer Acquisition

  • Set the strategic direction of marketing programs in order to reach sales goals
  • Develop and execute scaleable, profitable, and measurable customer acquisition programs, including Walled Gardens, Direct Mail, Retail, Print, Online, Email, Partnerships and Affinity channels
  • Direct Boingo channel advertising programs, including media strategies and buys
  • Ensure flawless and fiscally sound execution of advertising and direct response acquisition efforts
  • Maintain accountability for tracking all key business metrics (sales, churn, etc.) as well as campaign results
  • Foster collaborative communication with marketing team to maximize brand building and to define and develop “best practices” in marketing programs
  • Help define new product (or restage) opportunities, to develop positioning and to ensure successful new product introductions
  • Develop and track all needed customer, channel and competitive data and analyses
  • Recommend and help direct market research where needed
  • Develop fiscally sound offer strategies for customer acquisition, upgrade, downgrade and retention

• Customer Retention

  • Oversee all churn reduction initiatives, including product engagement, customer communication, Customer Lifetime Value (LTV) analysis, loyalty programs, partnerships, value-added services, Save Queue training, tools, and tracking, and Save Offer strategy
  • Serve as the chief customer advocate to ensure customer delight with Boingo products and services
  • Implement customer satisfaction research

Requirements:

• 7+ years of sales/marketing leadership experience, including at least 3-5 years experience in a subscripted-based business model
• Demonstrated experience meeting and exceeding sales objectives
• Extensive direct marketing experience required; retail marketing experience a plus
• Extensive experience building customer loyalty and reducing subscriber churn
• Demonstrated business planning skills, including sales planning and analysis, sales forecasting, Customer Lifetime Value (LTV) analysis, campaign tracking and analysis, and consumer research
• MBA strongly preferred
• Must be able to work some evenings and weekends as required to fulfill business and operating plans
• Travel 10-20% of the time
• Ability to work in a fast paced environment

Location:

Los Angeles, CA

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Engineering Project Manager, EMEA

The Engineering Project Manager (EPM) EMEA is responsible for the daily direction/ management/oversight of all programmatic activities, tasks, obligations, etc. that pertain to Agreements/Contracts made between Boingo and Airport host agencies, Wireless Carriers, Subcontractors, and others as directed by the VP of Operations. This position also provides direct wireless engineering technical support for design, installation, test, turn-up, documentation, problem solving and correction of wireless systems (cellular, PCS, WLAN, Land-Mobile radio, etc) in Boingo's EMEA markets.

The EPM EMEA supports the evolution of Project Plans that identify and establish project/design goals, schedules, budgets, milestones, implementation methodologies, risk mitigation, contingency plans, points-of-contact, up-scope potential, and potential subcontractors.The EPM EMEA is also responsible for adhering to the Project Plans and ensuring a smooth transition from the implementation phase to the operations phase.In this capacity, the EPM EMEA will ensure systems are deployed in manner to minimize operational and maintenance costs.The EPM EMEA serves as the main point-of-contact for all organizations participating within the assigned program/project.

This position requires a vast and diversified skill set that involves:wireless engineering expertise, contract and financial knowledge, project management experience, a professional and approachable demeanor, ability to manage subcontractors and union labor, knowledge of telecommunications and/or RF distribution systems, availability on a 24-hr basis, ability to work across various functional boundaries.

This position will require travel to:

• the various airports in which Boingo provides WLAN services currently including Heathrow, Gatwick, South Hampton, Stansted, Glasgow, Edinburgh, Aberdeen, and Zurich.
• the areas outside of the United Kingdom (e.g. US, Asia, Africa, etc.) as well.

Located in Boingo's new London Heathrow-based office, this individual will be a key member of Boingo's Owned and Operated Operations team.

Responsibilities:

• Provide network engineering and project management support for Boingo's current and future wireless systems projects and wireless networks.
• Review executed Host Agency contracts, carrier agreements, subcontracts, etc.
• Creation and upkeep/management of in-house technical documentation packages for distribution to venues and for record
• Conduct on-site implementation and operations work in accordance with Agreements, Contracts and Project Plans
• Work directly with host facility representatives to establish and maintain cooperative relationships
• Work directly with Boingo's Business Development Manager EMEA to support current and future business opportunities
• Support the discovery, review, and evaluation of all potential service sub-contractors
• Provide hands-on technical support for Network Operations personnel in the resolution of problems on existing networks
• Other technical support to assist the network engineering team with the timely completion of new builds
• Coordinate site access, subcontract necessary security firms, and obtain airport security access badges
• Follow Boingo's Project Tracking and Reporting Process, and all other Boingo-established policies and procedures
• Adhere to project budget(s)
• Conduct on-site management of all contractors & subcontractors
• Direct accountability for project and operations budgets as mutually established with the VP of Operations

Requirements:

• Minimum experience of 5+ years in wireless systems engineering and project management
• Possess hands-on experience with WLANs and wired computer networks built with the industry's latest technology
• In-building RF distribution system experience preferred
• Capable of discussing technical subjects and programmatic matters with diverse audiences including senior-level client representatives
• Ability to kick-off, schedule, and lead client meetings with senior level management or executives
• Ability to sort and resolve complex technical and programmatic problems
• Knowledge of and ability to perform engineering and project management computations and calculations
• Computer proficiency with MS Office, MS Visio, and MS Project; Experience with AutoCAD is desired
• Ability to manage multiple priorities in a fast-paced, entrepreneurial environment required
• Successful at naturally working in a proactive and collaborative, as well, autonomous manner
• Able to pass a 10-year FBI background check (for airport security badging purposes)
• Bachelor's degree in Wireless Systems, Network Engineering, Computer Science, Systems Engineering, or Information Technology or equivalent demonstrative training/experience
• Working knowledge of Cisco, LWAPP, Mikrotik, In-building RF distribution systems, engineering project management
• Able to lift 50 lbs., walk long distances, and fit into potentially tight spaces in airports
• Equipment, Tools, and Materials Used in the Job (equipment, machines, tools, etc. and types of materials and/or information that must be handled):
  • RF Test Equipment: Spectrum Analyzers, Signal Generators, Frequency Counters, Power Meters, etc.
  • LAN/WLAN test equipment: Signal analyzers, WLAN network test systems
  • Fiber Optic Test Equipment: Optical Power Meters, Optical TDRs, etc.
• 50+% of time away from the office located at LHR airport

Nice to haves:

• Internet service provider protocols experience such as Radius, PPP, PPPoE, IPSec are a plus
• Linux (Red Hat Enterprise or similar) knowledge and MRTG experience
• Microsoft OS (Server 2003, 2008, Vista, XP, Windows 7)
• Professional Project Management certification and certifications in wireless disciplines (e.g. CWNA, Cisco, etc.) are strongly preferred

Location:

London, UK

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QA Billing Test Engineer

The Quality Assurance team is an integral part of the software delivery process at Boingo Wireless. We are looking for a Billing Test Engineer that will be responsible for testing Boingo’s Billing Systems, creating test plan and test case documents for new features, and maintain/update existing test documents, as well as, develop automation for testing billing systems.Furthermore, we are looking for an individual who speaks the language of the SDLC / QA SOP and has previously worked in a fast paced software development environment.This position will work closely with the Billing Development team to build, drive, and implement requirements for the Quality Assurance processes used during software releases and scheduled maintenance releases.

Responsibilities:

• Develop detailed test plans using requirements and design documents
• Write and maintain reusable system test plans for each billing project
• Plan and execute system testing for billing system upgrades, enhancements and bug fixes
• Maintain system test plan strategy, including functional integration and load/stress testing
• Provide estimates of testing effort to support project planning
• Proactively apply creative thinking to support team members and business objectives
• Work closely with project team members, including developers to prevent report and resolve product defects
• Extend test coverage/Improve test methodologies and processes
• Support testing environment, includingreset of system configuration

Requirements:

• Develop detailed test plans using requirements and design documents
• Write and maintain reusable system test plans for each billing project
• Plan and execute system testing for billing system upgrades, enhancements and bug fixes
• Maintain system test plan strategy, including functional integration and load/stress testing
• Provide estimates of testing effort to support project planning
• Proactively apply creative thinking to support team members and business objectives
• Work closely with project team members, including developers to prevent report and resolve product defects
• Extend test coverage/Improve test methodologies and processes
• Support testing environment, includingreset of system configuration

Nice to haves:

• Working/worked in ISP companies
• Knowledge of Wi-Fi networks
• Experience in certifying Invoices / Reports
• Experience in automating billing-related test cases
• Experience in working with SQL (Oracle, MySQL)
• Programming experience in Java/Perl/Unix scripting
• Experience working in fast-paced environments
• Experience in managing VMware Environments
• Experience in certifying Invoices / Reports
• Experience in automating billing-related test cases

Location:

Los Angeles, CA

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Senior Accountant

The Senior Staff Accountant is responsible for maintaining accounting policies and procedures that ensure the highest level of efficiency while maintaining appropriate internal controls and compliance with US GAAP. This position works closely with accounting management and reports to the Assistant Controller.

We are seeking a Senior Accountant with 3-5 years of combined public/private accounting experience with a strong proven track record in general accounting, the monthly close process, and account reconciliations.Essential duties and responsibilities are responsible for the month-end close process and maintaining the integrity and accuracy of the general ledger, including sub ledger to ledger reconciliations and account reconciliations.

This opportunity will appeal to someone who thrives in the fast paced, growing company and enjoys the challenges of developing a solid corporate foundation. As the organization grows, so will the demands of this position. The ideal candidate is a hands-on individual who is happy to roll-up their sleeves and move between responsibility levels. You must be able to work well independently as well as in a highly collaborative team environment.

Responsibilities:

• Ensure all transactions are accounted for in accordance with U.S. GAAP
• Assist with the implementation of controls, policies and procedures to support the rapid growth and expansion of the company
• Drive process improvement and identify opportunities for cost savings
• Interact with accounting management regarding corporate financial matters

Requirements:

• Minimum 3-5 years of progressive general accounting experience.
• Hands on GL experience.
• Minimum of 2 years in public accounting.
• Bachelor's degree in Accounting\Finance.
• CPA required
• Knowledge and thorough understanding of US GAAP
• Industry knowledge preferred
• Strong business acumen and logical problem solver.
• Strong written and verbal communication skills, excellent interpersonal skills and an ability to work with diverse groups of people.
• Great Plains experience preferred.
• Strong proficiency in Word, Outlook and advanced level Excel skills.

Location:

Los Angeles, CA

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Senior Business Objects Developer

The Senior Business Objects Developer will concentrate on developing, creating and maintaining Boingo’s current Business Objects environment. Candidates for this position should enjoy working closely with Boingo teams across the organization, including Finance, Marketing, Operations and Engineering and being able to see how your work directly benefits business objectives; use skills to participate in the analysis of data and information impact on business objectives; and use creative thinking to identify opportunities to optimize current environments or implement enhancements for increased productivity.

Responsibilities:

• The Senior Business Objects designer and developer will primarily be involved in design of Business Objects Universes from SQL Server data marts. He or she will also be responsible for creating canned reports in Crystal Reports or WebIntelligence. He or She will also be versed in utilizing data to do some business analytics.
• Tasks would include:
  • Design of the Universe in Business Objects for use by Marketing, Finance, Product, Operations and Engineering on the key metrics for the business
  • Development of canned reports in WebIntelligence and/or Crystal Reports
  • Development of Dashboards using Xcelsius
  • User support for complex ad-hoc reports in WebIntelligence
  • Development of T-SQL queries for derived tables, stored procedures, functions to support the Universe structure
  • Coordination with Product and Project Managers to clarify and resolve issues with business requirements
  • Participation in analysis of current systems to determine impact of upgrades
  • Coordination with rest of Engineering team to apply standards to comply with data warehouse data structures

Requirements:

• Essential Technical Competencies
  • In-depth knowledge of designing Universe in Business Objects XI Rel. 3
  • Extensive experience in implementing aggregates, linked universes, drill-through and dynamic modules
  • Experience in writing T-SQL scripts, dynamic SQL, stored procedures and functions in Oracle
  • Experience in developing canned reports using Crystal Report, Web Intelligence Document and OLAP Intelligence Report
  • An understanding and working knowledge of data warehouse architecture and concepts including dimensional modeling and relational modeling
  • Data handling across different data sources * SQL Server, MS Access, MS Excel, etc, including meta data exchange
  • Exposure to Central Management console, Report Server, Job Server, Scheduler etc
  • Experience using database design tool tools such as Toad
• Required Experience
  • 3+ years experience in design of Business Objects Universe
  • 5+ years experience in development of Reports in Crystal Report writer and Web-Intelligence
  • 7+ years proven experience in design/development of data warehouse and business intelligence projects
  • 2+ years experience in developing dashboards using Xcelsius
  • Strong written and verbal communication skills are a must as is a demonstrated ability to work effectively with cross-functional teams
  • Strong attention to detail/delivery of accurate products
  • Ability to work well independently, as well as cooperatively with others
  • Ability to meet deadlines in a fast-paced environment
  • Bachelors and in Computer Science, Information Systems, or several years of equivalent experience

Nice to haves:

• ISP billing experience, especially usage based billing or subscription based business experience a plus
• Startup Experience

Location:

Los Angeles, CA

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Senior Client Software Developer

The Senior Client Software Developer has the exciting opportunity to be part of a team that is developing a Wi-Fi SDK and client applications for widespread adoption. The individual is responsible for designing, implementing, testing, and documenting C++ code for laptop/mobile devices on Apple (MAC/iPhone) and other operating systems.

Responsibilities:

• Interact with third party engineering efforts that consume the SDK and will need to effectively troubleshoot issues and participate in the process of integrating external bug fixes and feature implementations into the open source platform
• The SDK is cross-platform and the candidate will need to be capable of rapidly adopting and incorporating new development environments and tools

Requirements:

• Self-motivation and discipline are necessities, as is the ability to work as a team member with other in-house and external developers
• Expert C++ knowledge and experience, minimum of 5 years
• Expert Objective-C knowledge and experience, minimum of 5 years
• Cocoa development experience, minimum of 2 full year
• Strong knowledge of and experience using object-oriented design techniques
• Good computer science fundamentals including data structures, algorithm design, concurrency issues, and performance assessment
• Experience with issues of performance, memory usage, software quality, and other platform requirements on resource-constrained mobile devices
• Development experience in more than one OS and its associated build tools
• Strong verbal & written communication skills
• Experience debugging code in device and emulation environments
• Experience in design and organization of cross-platform code for multiple targets
• BS or MS in Computer Science, Engineering, or related field

Nice to haves:

• Experience with Linux
• Experience with Java / J2ME
• Experience with Android

Location:

Los Angeles, CA

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Software Engineer for Test, Client

The Quality Assurance team is an integral part of the software delivery process at Boingo Wireless. We are looking for a Software Engineer to manage/develop in-house and/or use open source automation frameworks to test Boingo’s Wifi software development kit. Furthermore, we are looking for an individual who speaks the language of the SDLC / QA SOP and has previously worked in a fast paced software development environment.This position will work closely with the Client Development teams to build, drive, and implement requirements for the Quality Assurance processes used during software releases and scheduled maintenance releases.

Responsibilities:

• Work closely with our Client Development teams on developing automation for software development kits for various platforms. (Windows. Linux, Mac OS, Symbian, Windows Mobile, iPhone and other embedded devices)
• Ability to help create, influence and lead the software test automation strategy for client products
• Participate in project meetings and provide feedback on all requirements and design documents
• Design, develop, write and maintain test plans/test scripts from product requirements and design documents
• Perform test plan reviews with project team members
• Provide detailed project status reports and effective bug reports to isolate critical issues in software development
• Provide resource estimates of testing efforts to support project planning
• Maintain documentation of test results to assist in debugging and modification of software
• Maintain testing documentation for the creation of automation scripts.Will assist in executing automation scripts
• Analyze test results to ensure existing functionality and recommend corrective action
• Consult with development engineers in resolution of issues
• Contribute to automation efforts to facilitate the testing of software development kits and various platform client releases

Requirements:

• BS in computer science or related major
• Minimum 1 year of hands-on experience with C++ and other programming experience
• Possess knowledge of the tools and techniques used in testing software development kits; primary focus will be writing “code that tests other code” for testing our SDK products
• Direct experience writing test automation software on two or more projects
• 1-2 years of software development and test experience with at least one year focused experience in developing test software in a Windows or Linux environment
• Experience in networking technologies and protocols (TCP/IP, HTTP)
• Experience in following a formal SDLC / QA SOP process and capable of performing best practices
• Experience with cross platform development
• Demonstrated ability to prioritize workload and show multi-tasking skills
• Must be highly motivated with the ability to work independently as well as be a strong team player
• Excellent written and verbal communication skills

Nice to haves:

• Working/worked in ISP companies
• Knowledge of Wi-Fi networks
• Experience in working with SQL (Oracle, MySQL)
• Experience in SilkTest or other commericial test tools
• Experience in testing device-based software (Symbian, Windows Mobile, and Linux)
• Experience in creating, updating and manipulate XML data

Location:

Los Angeles, CA

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